Shein Australia Phone Numbers and Emails

Toll-Free Number:

  • (844) 802-2500
    The number is currently not in service
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Shein Australia Emails:

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Jobs/ Career
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Media
Affiliates, Marketing Inquiries
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Contact Information

Shein Australia Website:

Shein Australia Help Center:

Corporate Office Address:

SHEIN Distribution Australia Pty Ltd
Level 5, 447 Collins Street
Melbourne, Victoria 3000
Australia

Other Info (opening hours):

Other Locations:

SHEIN Privacy Office

12 Marina Boulevard

#15-01, Marina Bay Financial Centre,

Singapore 018982

More contact details

Shein Australia Customer Service Reviews

1.8 / 5
Poor
Fleur G Ufo
MYSTERY ORDER/PACKAGE

In this instance I really can't understand what they are on about - it would be nice to get a straight answer to my query i.e. what order?

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Guest-5616476
Was asked
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Sent a request to extend the return date for an additional week due to being hospital. They never got back to me. Very disappointing.

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Cheri G Ajt
Urgent
stars-rating stars-rating stars-rating stars-rating stars-rating
2.5

FIRSTLY SHEIN, your customer service is TERRIBLE!!
I can't access any help with my issues via your app. It just doesn't allow me to phone or message chat with anyone.

WHY??? I'm a regular customer. I will take my business elsewhere & post feedback about this unless someone contacts me.
SECONDLY, when I order something, you should give customers the option to choose where to leave our parcel if we're not home.

My parcels have been left in full view of people & could be stolen.
THIRDLY, I want to remove notifications from your site & I don't know how. Your App is not USER FRIENDLY!!!

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Pema Y Xqy
They never came to deliver and eveytime they said they couldn’t navigate my address or there’s no safe place to keep my parcel. I was home and no one tired calling me or knocking my

My parcel never came. My courier never came to deliver.

I just got an email saying they couldnt locate my address or no safe place to keep the parcel. I have ordered many thing from shien and never encountered such problem. I ordered dress for a special occasion but never got it on time.

I called fast hourse but the lady at call wasnt any help and got annoyed. I would say not professional at all.

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How Good is Shein Australia's Customer Service?

Ozie Hns
Ozie Hns
Feels Disappointed | Mar 25, 2024

Tried to buy something we only have a PO box for our purchases. The items I ordered went to a different PO box twice. I gave the post office the tracking number they said it was returned

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Magdeline Gmz
Magdeline Gmz
Feels Disappointed | Mar 21, 2024

I try to call their number but they didn't have contact number.And my stuff is being 2 months now but I didn't get it yet,so the costumer service from shein is worst.

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Lorraine B Sct
Lorraine B Sct
Feels Disappointed | Mar 19, 2024

The items have been great. Items arrived late. If you rang the.company the phone would ring out.
If you chatted to them it would go so far then they wanted credit card details to pay 2 dollars to proceed, if you didn't do it they cut you of.
Tracking numbers never worked.
Poor customer service

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Julie M Ywz
Julie M Ywz
Feels Satisfied | Feb 21, 2024

I ordered 2 swimsuits instead of 1 they have not arrived yet so i want to return 1 back.

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Branon Nto
Branon Nto
Feels Disappointed | Feb 21, 2024

There is no customer service
I will never use this site again
Customer beware

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Orpha Psl
Orpha Psl
Feels Neutral | Feb 15, 2024

Good products, but would love to talk with a human with an inquiry. The number that is supplied on the Web sites is not valid. Needs to have a number to ring in australia.

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Summary of Shein Australia Customer Service Calls

10.9K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shein Australia?

Shipping and Delivery Question:

  • “Parcel delivered to wrong address”
  • “Package not delivered”
  • “Tracking order”

Return/ Replace Question:

  • “About returning items”
  • “Change address”
  • “Want to change my address on my order”

Request for Information Question:

  • “Why my order has been paid but still under risk verification?”
  • “Question about returns”
  • “Order enquiry”

Refund Question:

  • “Refund”
  • “My refund of 129 dollars”
  • “Refund amount is incorrect”

Payments and Charges Question:

  • “My $30 coupon did not apply at payment”
  • “About payment”
  • “About transaction”

Product/ Service Question:

  • “Product did not received”
  • “Im not being able to produce with my purchase it says network error”
  • “Damaged products”

Activation/ Cancellation Question:

  • “Imy phone number is wrong and I want to cancel my order”
  • “To cancel an order”
  • “I want to cancel my order”

Cards Question:

  • “Someone has been using my credit card”
  • “E gift card”
  • “Gift card issue”

Account Question:

  • “Account recovery”
  • “I lost my account detail”
  • “Account problem”

Staff Question:

  • “Customer service”
  • “Need to contact customer service”
  • “I can't contact Shein because I can't find customer service and I tried to call them was wrong number.im very disappointed.my parcel still received yet.”

Website/ Application Question:

  • “Unabel to find my order online”
  • “Website issues”
  • “I think I may have been scammed on shein website”

Other Question:

  • “Redund”
  • “Order problem again”
  • “Having difficulty”

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