Shein Australia Phone Numbers and Emails

Toll-Free Number:

  • (844) 802-2500
    The number is currently not in service
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Shein Australia Emails:

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Contact Information

Shein Australia Website:

Shein Australia Help Center:

Corporate Office Address:

SHEIN Distribution Australia Pty Ltd
Level 5, 447 Collins Street
Melbourne, Victoria 3000
Australia

Other Info (opening hours):

Other Locations:

SHEIN Privacy Office

12 Marina Boulevard

#15-01, Marina Bay Financial Centre,

Singapore 018982

More contact details

Shein Australia Customer Service Reviews

1.9 / 5
Poor
Fleur G Ufo
MYSTERY ORDER/PACKAGE

In this instance I really can't understand what they are on about - it would be nice to get a straight answer to my query i.e. what order?

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Guest-5616476
Was asked
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Sent a request to extend the return date for an additional week due to being hospital. They never got back to me. Very disappointing.

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Cheri G Ajt
Urgent
stars-rating stars-rating stars-rating stars-rating stars-rating
2.5

FIRSTLY SHEIN, your customer service is TERRIBLE!!
I can't access any help with my issues via your app. It just doesn't allow me to phone or message chat with anyone.

WHY??? I'm a regular customer. I will take my business elsewhere & post feedback about this unless someone contacts me.
SECONDLY, when I order something, you should give customers the option to choose where to leave our parcel if we're not home.

My parcels have been left in full view of people & could be stolen.
THIRDLY, I want to remove notifications from your site & I don't know how. Your App is not USER FRIENDLY!!!

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Pema Y Xqy
They never came to deliver and eveytime they said they couldn’t navigate my address or there’s no safe place to keep my parcel. I was home and no one tired calling me or knocking my

My parcel never came. My courier never came to deliver.

I just got an email saying they couldnt locate my address or no safe place to keep the parcel. I have ordered many thing from shien and never encountered such problem. I ordered dress for a special occasion but never got it on time.

I called fast hourse but the lady at call wasnt any help and got annoyed. I would say not professional at all.

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How Good is Shein Australia's Customer Service?

kim w Usl
kim w Usl
Feels Satisfied | Apr 21, 2024

need help please someone help answer my question

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Juquan Sdy
Juquan Sdy
Feels Disappointed | Apr 18, 2024

No telephone number or e mail address to contact them when u have a problem.

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Jamien Hvw
Jamien Hvw
Feels Neutral | Apr 16, 2024

I think I was scammed from a Facebook advertisement saying it was Shein

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Raylene D Cwm
Raylene D Cwm
Feels Disappointed | Apr 02, 2024

Not good doing shopping in shein

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Sushmita A Vda
Sushmita A Vda
Feels Disappointed | Apr 01, 2024

I am trying to get with the customer service from last 6 days and till now I couldn't get a response. I don't expect this from shien

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Ozie Hns
Ozie Hns
Feels Disappointed | Mar 25, 2024

Tried to buy something we only have a PO box for our purchases. The items I ordered went to a different PO box twice. I gave the post office the tracking number they said it was returned

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Summary of Shein Australia Customer Service Calls

11.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shein Australia?

Shipping and Delivery Question:

  • “I did not got my delivery”
  • “Change the shipping address”
  • “My order is delay for 1 month not delivered”

Return/ Replace Question:

  • “Return issues”
  • “I want the return items back”
  • “Returns form not accepting next step”

Request for Information Question:

  • “Enquiry about the status of the parcel and payment”
  • “Double checking order”
  • “No confirmation on my order”

Refund Question:

  • “I refunded a dress last week and i didnt receive a parcode until now”
  • “Refund”
  • “Want to know when will I receive my money back”

Payments and Charges Question:

  • “Shein charged me extra money and received less”
  • “Someone has been using my debit card”
  • “Stop all payments and canclle my order paid and unpaid items”

Product/ Service Question:

  • “Broken items, missing order”
  • “To promote shein products”
  • “Money withdrawn from my account”

Activation/ Cancellation Question:

  • “Cancel the order”
  • “Need to cancel a duplicate item”
  • “Cancelling my order and getting refund”

Cards Question:

  • “Stolen card used”
  • “Someone has been using my credit card”
  • “E gift card”

Account Question:

  • “Why taking money from my bank account”
  • “Change phone number”
  • “Someone is using my account”

Staff Question:

  • “I reciived my order I have couple staff missing from my order”
  • “I have been trying to contact customer service for return and refund but customer service have not been helpful I have been very disappointed and would like to take action because it has been over a week that I have been in contact but my issue has n”
  • “Customer service”

Website/ Application Question:

  • “Unabel to find my order online”
  • “Website issues”
  • “I think I may have been scammed on shein website”

Other Question:

  • “Can't find my orders”
  • “I want to modify my order”
  • “I want to add something to my order”

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