Annie P Eax

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2 of the same colour shirt in my order I order2 different colours

I noticed in my order there are 2 of the same shirt, same colour. One shirt should be blue and one pink, but the order is showing two of the same blue, identical shirts.

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Pros:
  • Always reliable to me for years never a problem
Cons:
  • None at the moment

Preferred solution: In my order Instead of 2 of the same shirt I would like 1aqua men’s shirt 1 pink men’s shirt XXL size

Resolved
Andi N Xsw

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Verified Reviewer
| map-marker Perth, Western Australia

Resolved: Want a refund

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Contains 4 confidential files for company representatives
Updated by user Dec 22, 2024

Company fixed the issue and I have been provided with apology. Took me days to get them to do a basic return!

I wrote emails, spoke to non human bots.

It was exhausting and frustrating! This basic return was solved eventually with a lot of effort on my part!

Updated by user Dec 19, 2024

They made a simple return a huge problem! Was not necessary at all!

Original review Dec 15, 2024

I bought items, of which I have, for no reason, got doubles that I don't want! I was charged for items I don't want! I would like to refund them, but you don't make it easy, and there is no human help!

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User's recommendation: No recommendations

Resolved
Jo H Ybb

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Resolved: My package is broken

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Shein Australia - My package is broken
Shein Australia - My package is broken - Image 2
Contains 1 confidential file for company representatives
Updated by user Dec 31, 2024

Company fixed the issue and I have been provided with apology. SHEIN replaced my item with a brand new one that arrived at my address all in perfect condition! Very happy with their quick response!

Original review Nov 30, 2024

My parcel arrived yesterday and one item was smashed. Its a little glass jar that fits into a black metal shaped cat.

Item is

sh240822****832581

SIZE: Black-one-size

QTY: 1

It was a Christmas gift for someone and Im very disappointed that it arrived smashed!

The package wasnt packed very well, hence, it smashed in transit or something! Can I please have another glass jar sent to my address - 18 Port Royal Drive Safety Bay Western Australia.

My order number was -

GSHNP652T0017F2

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Pros:
  • Great variety
Cons:
  • Quick delivery

Preferred solution: The small glass vase/jar replaced please

User's recommendation: Hopefully packaging of future parcels will be more sturdier and prevent breakage.

Hamziya H

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About payment

Shein Australia - About payment
Contains 4 confidential files for company representatives

I paid more than the actual price, so I want a refund for the extra money. I am a customer and their customer care service is very good at assisting, which I appreciate.

However, they charged more than the actual price and my balance differs.

I have submitted all my receipts, so I don't understand how this problem occurred. I've ordered twice and encountered this issue both times, so now I lack confidence in their service.

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Loss:
$139
Pros:
  • Esy saving many and time
Cons:
  • I am not confident now

Preferred solution: Full refund

User's recommendation: Take the actual price

Samantha T Ooh

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Refund

Shein Australia - Refund
Contains 1 confidential file for company representatives

I would like a refund as I have had many difficulties trying to get my package as they have said it is in the warehouse but it still been delayed for four weeks and they wouldnt classify a delivery date I would appreciate a refund as I have got an email by it company it would take two weeks but kindly regard Sam

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Loss:
$270
Pros:
  • Good clothes
Cons:
  • Bad services no way of fixing minor issues

Preferred solution: Full refund

User's recommendation: To due the circumstances of my parcel I would future recommend to make sure the SHEIN has a phone number to contact

Hamziya H

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Verified Reviewer
| map-marker Melbourne, Victoria

About payment

Shein Australia - About payment
Contains 4 confidential files for company representatives

Take money more than actual price I use and like SHEIN online business but if I purchased item take more many the actual amount and my balance is not the whats wrong why not the canpany take the actual price I am trusting this campany I dont no why two times happen this problem. I need order to SHEIN market but I am not confident. So how can solve.

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User's recommendation: Take the actual price always

Chez B

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Vegetable slicer is not what I though it was it doesn’t do anything

Shein Australia - Vegetable slicer is not what I though it was it doesn’t do anything
Contains 1 confidential file for company representatives

The slicer I bought does not slice cucumbers or other vegetables. The photo on the box is useless.

It doesn't tighten on the bench. It doesn't do what the box says.

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Loss:
$23
Pros:
  • Like to buy a better one

Preferred solution: Full refund

Gospel M Vuo

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Missing item and low quality product

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Shein Australia - Missing item and low quality product
Shein Australia - Missing item and low quality product - Image 2
Shein Australia - Missing item and low quality product - Image 3
Shein Australia - Missing item and low quality product - Image 4
Shein Australia - Missing item and low quality product - Image 5
Contains 3 confidential files for company representatives

One item is missing from the last shopping I did with Shein. The item wasn't included in my package and everything was paid for.

One of the shoes I got also started fading from the first use. Below is a picture of the item that wasn't included in my purchase (the headband), and a picture of the boys' shoe I ordered, and the same shoe after one week of use.

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Loss:
$22
Pros:
  • Has returned policy
Cons:
  • Poor quality

Preferred solution: Full refund

Noralie B

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Overcharged

Shein Australia - Overcharged
Shein Australia - Overcharged - Image 2
Contains 1 confidential file for company representatives

Order number GSH10G527002XEJ. This order was for $54.66, but you took $88.38 out of my bank.

I request a refund of money or a credit of $33.72 at Shein. I have advised you time and time again of this overcharge, first time as soon as it happened.

I was very happy with your products but not with your bookkeeping. Noralie (Nola) Batten.

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Loss:
$33
Pros:
  • Good quality
  • Good service
Cons:
  • Overcharging of accounts

Preferred solution: Full refund

Zahra J Wnx

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Order not received GSHNPX56S001CU7

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Shein Australia - Order not received GSHNPX56S001CU7
Contains 1 confidential file for company representatives

My parcel was sent through with imile with the error on the Address. Ive tried every way to get a hold of my parcel but everything is automated!

Worst service ever, where you cannot contact someone directly to edit a minor error.

There needs to be improvements with their services and I also would like a refund with all the crap Ive put up all because they sent it through a *** delivery system. Theres no phone number that works, not even the site that suppose to help you out to change error.

They dont reply to the emails Ive sent, and theres not even an address to pick it up myself!!! The worst!!!

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Loss:
$66
Pros:
  • Nice products and reasonable prices
Cons:
  • Bad services no way of fixing minor issues

Preferred solution: My order delivered or a full refund.

User's recommendation: The Worst! Will not recommend

Andi N Xsw

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Verified Reviewer
| map-marker Perth, Western Australia

Returning items

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Shein Australia - Returning items
Shein Australia - Returning items - Image 2
Shein Australia - Returning items - Image 3
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Shein Australia - Returning items - Image 5
Contains 1 confidential file for company representatives
Updated by user Dec 15, 2024

Shocking! And still unresolved!

Original review Dec 13, 2024

I want to return some jewelry that i was send doubles of mainly and I did not like the quality of the one bracelet. You guys for some unknown reason wont let me return it???

Other sites I have absolutely no problem with returning jewelry that has not been used! I am extremely frustrated by this company!

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User's recommendation: Never!

Paxon Ujq

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Verified Reviewer
| map-marker Sydney, New South Wales

Not got my parcel and money is gone !! I need refund as it delayed my plans.

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Shein Australia - Not got my parcel and money is gone !! I need refund as it delayed my...
Shein Australia - Not got my parcel and money is gone !! I need refund as it... - Image 2
Contains 1 confidential file for company representatives

My parcel not arrived ordered on 29th November was supposed to arrive from 6th to 9 December but has not yet arrived. I would request a refund from SHEIN also for my time was I need some compensation my parcel? They have it somewhere else that's not my house

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Featured
Ishika R Hqc

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Verified Reviewer
| map-marker Brisbane, Queensland

Refund

I placed a big order for xams dresses and accessories, I spent big money but all my cloths are either to big or small and quality of cloths and accessories are to bad , some of hair band is broken . It's kills all my Christmas vibes.

I need my refund asap as I need to buy things again . Returning and wait for get you guys received parcel again and then send me refund by the time December will be already gone

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User's recommendation: Should give cloths and accessories details , texture.

Theoden Ewc

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Verified Reviewer
| map-marker Melbourne, Victoria

Received Tshirt with designs printed on the back

Shein Australia - Received Tshirt with designs printed on the back
Shein Australia - Received Tshirt with designs printed on the back - Image 2
Contains 1 confidential file for company representatives

When putting it on neckline is choking because it's supposed to be on back and armpit cuts looks clumsy with extra clothes overall gives a awkward look

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Natalie R Ssa

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Request for Refund/Partial Refund Due to Product Quality and Size Issues

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Shein Australia - Request for Refund/Partial Refund Due to Product Quality and Size Issues
Shein Australia - Request for Refund/Partial Refund Due to Product Quality and... - Image 2
Contains 1 confidential file for company representatives
Original review updated Nov 05, 2024

Hello Shein Customer Service Team,

I recently purchased a dress (DAZY Women's Off-Shoulder Long Sleeve Mid-Length Dress) which unfortunately turned out to be larger than expected and significantly different in quality compared to the promotional photos. I was unable to return it within the usual timeframe as I was focused on my HSC exams.

Now that I have more time, Im reaching out to see if a partial refund could be offered.

The item is no longer available on your site, which makes me question its quality further. The fabric feels and looks much cheaper than shown, and it doesnt resemble the photos in terms of quality or fit.

I've attached photos to demonstrate this difference. I would prefer a refund over credit(not store credit), as I am disappointed with the quality of this purchase.

Thank you for considering my request, and I hope you understand my situation.

Best regards,

Natalie

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Cons:
  • Reviews are deceptive or inaccurate

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Gold Coast, Queensland

My parcel is stolen

Shein Australia - My parcel is stolen
Contains 5 confidential files for company representatives

My parcel was scheduled to arrive on January 17, but after two or three days without receiving it, I called my post office to inquire about its status. They informed me that my parcel van had been stolen and my parcel was involved.

I have tried to contact my merchant, Shein, through messages and emails, but I havent received any proper responses.

This situation is unbearable, and I would like to cancel my payment or request a refund. Please help me.

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