Anonymous
map-marker Perth, Western Australia

Why I have not received email confirming my order

Shein Melbourne Australia have taken funds out my bank account for $23.20 which is for top and shipping charges. When I check order on line it says it is empty although I Placed order with you on 16th April 2024 and funds taken out my account on 27th April,2024 so where is my order. I need a phone number for Shein so I can speK to someone in person as I am getting no where by Sending e mails.NoNo
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Resolved
Ahood A Xto

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Resolved: Missing item and wrong item

Shein Australia - Missing item and wrong item
Shein Australia - Missing item and wrong item - Image 2
Shein Australia - Missing item and wrong item - Image 3
Hello shein au i am not happy about my two orders 1 item i ordered got the wrong dress i wanted secondly we got two pj sets and both did not come with the pants its the koala print tee set as well we are very unhappy it was the tween Girl ribbed tie waist dress we orderd and we got the wrong order for both items and we were supposed to get the order on 9 to 12 and it came today
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Loss:
$10
Pros:
  • Delivery is usually on time except for this time
Cons:
  • Fabric polyester or thick iand shrinks after wash

Preferred solution: We ordered the red dress and got a blouse instead and a pajama set only came with the top not the bottom I'd like the products I ordered to be delivered please

NgocHan N

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Wrong delivery

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Shein Australia - Wrong delivery
Shein Australia - Wrong delivery - Image 2
Shein Australia - Wrong delivery - Image 3
Hi, I've recently purchsed a kid preschool bag in green colour. The delivery just came today, but the bag is in purple, not green. I contacted them 2 days ago, but there isnt any response.
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Preferred solution: I just wanna get the green bag as my son wants it.

Gertie S Kky

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I’ve been charged when i did not order

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Shein Australia - I’ve been charged when i did not order
Shein Australia - I’ve been charged when i did not order - Image 2
Shein Australia - I’ve been charged when i did not order - Image 3
I've been charged $44.50 for a shein order that I wanted to pay for but when I processed the order it declined and the order got cancelled but i still got money deducted for it.
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Loss:
$45
Pros:
  • Cheap affordable clothing and products that are decent
Cons:
  • Shipping delay

Preferred solution: Full refund

User's recommendation: don’t before ordering

Priyanka J Vtm

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Verified Buyer
| map-marker Melbourne, Victoria

Not satisfied

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Shein Australia - Not satisfied
Shein Australia - Not satisfied - Image 2
Materiale nd size not good actually size not good perfect nd colour not as per photos long waiting so
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Jessica L Bwc

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Change wrong address

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Shein Australia - Change wrong address
Shein Australia - Change wrong address - Image 2
I changed my address for my older then it still wrong and I cant change it again. My correct address is 11 Shamork, Abbotsford VIC 3067. But it submit in my order address is Shamork Aparment,Camberwell, VIC 3124
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Preferred solution: Deliver product or service ordered

User's recommendation: Make sure everything correct before u change address

kim w Usl

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My newest delivery not showing up for reviews

Shein Australia - My newest delivery not showing up for reviews
Shein Australia - My newest delivery not showing up for reviews - Image 2
I am trying to get help with a delivery that was delivered but the order is not showing up on my account I need to return shoes as I received 2 diff shoes but no items are on there from my April order only my feb order
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Pros:
  • Normally love
Cons:
  • No human to talk too

Preferred solution: I need help my new delivery from April the order n items are not coming up and I need to return runners

Anonymous

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Verified Buyer
| map-marker Brisbane, Queensland

Return query

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Shein Australia - Return query
Shein Australia - Return query - Image 2
I have received an order today GSHNL635900N3Q2 and there were two dresses in there i wanted to return as they are not suited. But the return page says item unable to be returned promotional item. I was not aware of this and even looking at the listing there is nothing to indicate that these items are non returnable, you can even click on the return logo and it doesnt say anything about non return. So there appears to be non disclosure of this fact from all i can see and have copied. Therefore i would like to be able to add them to my returns.
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User's recommendation: Screen shot what you order as they will dispute what information was provided

Jessica L Bwc

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| map-marker Melbourne, Victoria

Change wrong address

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Shein Australia - Change wrong address
Shein Australia - Change wrong address - Image 2
I changed my order's address to 11 Shamork, Abbotsford VIC 3067, AUS. But when i change, i just can change the stress and cant change anything in my address. I thought It will auto change but after that it keep the address is Shamork Aparment, Camberwell VIC 3124.
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User's recommendation: Make sure your address is correct before change again

Anushka K Pay

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| map-marker Melbourne, Victoria

Paid for 11 items but it shows there is only 6 items

Shein Australia - Paid for 11 items but it shows there is only 6 items
Shein Australia - Paid for 11 items but it shows there is only 6 items - Image 2
Shein Australia - Paid for 11 items but it shows there is only 6 items - Image 3
Shein Australia - Paid for 11 items but it shows there is only 6 items - Image 4
Hi there This my first time to shopping in shienn and I have ordered 11 items and paid for all 11 items but its shows only 6 items . Will i get my all 11 items ?? Let me know please .
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Anushka K Pay

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| map-marker Melbourne, Victoria

I have paid for 11 items but it show 6 item

Shein Australia - I have paid for 11 items but it show 6 item
Shein Australia - I have paid for 11 items but it show 6 item - Image 2
Shein Australia - I have paid for 11 items but it show 6 item - Image 3
Shein Australia - I have paid for 11 items but it show 6 item - Image 4
Hi there This my first time to shop in shiem and I have paid for 11 items but it shows only 6 items and remaining 5 items will delivered to me or not ?? Please let me know
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Walaa A Wbr

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Refund amount is incorrect

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Shein Australia - Refund amount is incorrect
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I returned three things in the same bag, but they returned the price for only one, and I also did not find a good transaction, otherwise someone would give me information.
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Loss:
$50

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Sydney, New South Wales

Nofalanzi@***.com

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Shein Australia - Nofalanzi@***.com
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Will I got a outfit but the wrong size I need a 15 15 only and too small for her and it will not fit here can you sand me a new one but can I have it at 15 years old that one can you make a bit bigger like 15 that is the size and can you get me a new one because it will not fit here to small it will go to here leg that why I will tell you get me new one but the some but the size is 15
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User's recommendation: It is to small

Anonymous
map-marker Brisbane, Queensland

Faulty item

Shein Australia - Faulty item
Shein Australia - Faulty item - Image 2
Shein Australia - Faulty item - Image 3
One light up wheelie shoe not working and not charging faulty or damaged item need to know what I can do about this
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Nic W Zbp

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Ticket closed before solved

Shein Australia - Ticket closed before solved
Shein Australia - Ticket closed before solved - Image 2

I contacted SHEIN regarding a broken item on the same delivery day. SHEIN said to refund but was asking whether to refund to the same card.

Before I could respond to it, the ticket was closed. I assumed that they will just refund to the same bank card as that's the best option if you closed my ticket before getting my confirmation. I'ts been 16 days now and I have not received the refund nor received any message about the progress.

Was challenging for me to look for a place to raise my issue. No phone number.

Couldn't connect to live chat.

Customer service bot kept responding it does not understand what is needed and repeatedly gave me fixed options, which I have already gone through at the very beginning to report the broken item. Already disappointed with a broken item and compiling to that now is the inconvenience I have to go through just to get a refund for something I couldn't use.

It is a big waste of my time if customer service is not set up in a conveninet way for your users, especially if broken item during delivery is common.

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Loss:
$2
Pros:
  • Wide variety of items to buy
Cons:
  • Hard to contact customer service for any issues
  • Inconvenience wasted my time worth much more than the refund

Preferred solution: Full refund

Nof A Ini

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It is too small that’s why and I love your chin. Things actually good.

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Shein Australia - It is too small that’s why and I love your chin. Things actually good.
Shein Australia - It is too small that’s why and I love your chin. Things actually good. - Image 2
Original review Mar 27, 2024
It is very too small and I need a 15 or if you have thatll be OK but I need a 15 it it so small for 13 and that why and she is so small for here .And can we get one new but 15 and can I return it back to you this 13 when are you delivering it for us?
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Loss:
$32

Preferred solution: Deliver product or service ordered

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