Shein Australia
Shein Australia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein Australia has a 2.3 star rating from 904 reviews; consumers are mostly dissatisfied and only 13% would likely recommend, according to Shein Australia reviews.
Positive Feedback
Customers cite cheap, affordable clothing and valued discounts and special offers.
Negative Feedback / Risk Areas
- Frequent Shein Australia customer complaints about poor or unreachable customer service.
- Repeated issues with refunds, delayed credits, and return processing.
- Delivery and packaging problems, missing or misdirected parcels and tracking gaps.
- Billing anomalies and unexpected charges; problems with account freezes and membership or subscription confusion.
Key Takeaways for Future Customers
- Expect low prices but prepare for customer service hurdles when chasing refunds or exchanges.
- Track parcels closely and confirm address details before ordering.
- Keep documentation of returns and payments to support refund claims.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein Australia has a 2.3 star rating from 904 reviews; consumers are mostly dissatisfied and only 13% would likely recommend, according to Shein Australia reviews.
Positive Feedback
Customers cite cheap, affordable clothing and valued discounts and special offers.
Negative Feedback / Risk Areas
- Frequent Shein Australia customer complaints about poor or unreachable customer service.
- Repeated issues with refunds, delayed credits, and return processing.
- Delivery and packaging problems, missing or misdirected parcels and tracking gaps.
- Billing anomalies and unexpected charges; problems with account freezes and membership or subscription confusion.
Key Takeaways for Future Customers
- Expect low prices but prepare for customer service hurdles when chasing refunds or exchanges.
- Track parcels closely and confirm address details before ordering.
- Keep documentation of returns and payments to support refund claims.
Media from reviews





About refund slip for second return
So far I have had 7 items to return. 4 are there, but I required a second return slip for the 3 items remaining. Getting in touch with anyone from there isn't easy.
- Good quality
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don't use shein
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Awurramara418@***.com
I want you guys to take the money back to my bank account cause I tried to get it but didnt work cause I tried buying but didnt get it i just want my money back to my account cause it didnt work thank you
- High heels both red
- High heels both red
Preferred solution: Full refund
User's recommendation: Abbey wurramara
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy my parcel was sed back I am worried
I am not happy about what happened to my parcel. It was sent to post office box 490, CR 3490, Victoria. Dawn Smith, 048805****.
Dispute for items paid for and not received
I have not been able to get anyone to talk to. Payment has been taken and no goods received; info of payment below.
Payment made and no refund into account??? Your info on this purchase is very different from the one on the same day.
I did not buy tickets. Price is very different from the sales price???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cardigan
I ordered a pearl cherry cardigan in the size I felt was correct. After going by their measurements, it is too small, and I have tried at least 6 emails that still go unanswered.
I wanted to send it back and order a larger size.
They are quick to take your money but hopeless to help when needed. It cost me over $28, and I feel I need a reply.
- Some of their items are very n8ce
- Measurements are not always accurate
Preferred solution: Full refund
User's recommendation: Be very careful before ordering clothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Wrong size clothes
My daughter has two sets of swim suits that are very, very small and do not fit her. Please return 2 items.
Thank you again.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Great product to hard to order
I have tried several times to order products from Shein but its got so hard to do so,,,and when you eventually get through the order process its also hard once again to pay for those products really who would want to pay for someones elses goods really??? I have used Shein somemany times in the past but never had this problem ordering or paying for my order, ( what has happened)
User's recommendation: Great product but to hard to order and pay for ??
Ive paid for 700$ items i want them sent!!!
I bought $700 worth of items, and they fraud-checked. I gave every ounce of evidence, and the items have been paid for, but they won't send the items!
- Are frauding me
Preferred solution: The items ive paid for
Can’t follow through with a return
Your website or app site is consumer-unfriendly, and I am frustrated to the max. I want to return two items and got all the way to submit, and it said, 'Oops, sorry! Please help me; this has taken up half my day so far.' Ridiculous!
Charged for something I didn’t order
Charged for something I didn't order. Message received saying it was delivered.
I didn't receive anything.
For $44.15 on the 20th of October. Credit card ending in 0073.
- Good products at good prices
- Can not get help and no customer care
Preferred solution: Refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrders missing from app
Cannot find my order on Shein app. I received an email that they will refund 1 item and the rest will be delivered, but nothing is showing in the app about the order.
I paid $69.52 and refunded $15.96. The other items are not showing on my orders.
Can you please facilitate processing? Thank you.
Misdirected Parcel
My parcel's address was incorrect and was delivered to the incorrect address. It is now in a post office in the city of Sydney, and I was informed by Australia Post that I would be unable to obtain it as my ID does not match the parcel's address. Please either refund me the cost of the goods or resend me another parcel to: 16 Countess St, Mosman 2088, Sydney, NSW, Australia.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lve this company
Unfortunately they have suspended my account and nobody will help me. I have tried contacting them for months now and no response, I can't change my password or even delete my account and start again and they are doing nothing to help me!!!
How on earth do I get to talk to a human being in this company???
Urgent delıvery but tey dıdnt attend ıt
I paıd for urgent delıvery 20dolars but they just made lıke a normal delıvery today ıs 8 days to ı ordered how ıs the urgent delıvery the ıtems at sıngapur now they charged to me 20 dolars but they dıd exactly normal delıvery ı want to get my money back 20 dolars because ıt ıs not urgent delıvery why ı pay ıt ?
Preferred solution: I want to get 20 dolars whıch ıs ı pay for urgent delıvery
User's recommendation: Not good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To Hard to Order
I have tried 3 times to order my shoes in my cart but its its impossible I put my email address in then password which it accepts then I get code and try putting that in and it wont accept the code its a pain and to hard so my items can remain in my cart as I cant get to pay pal to buy them sorry Joan
User's recommendation: Great products but to hard to order
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