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Shein Australia

Shein Australia

au.shein.com
What is your customer experience with Shein Australia?

Shein Australia Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Shein Australia has a 2.3 star rating from 904 reviews; consumers are mostly dissatisfied and only 13% would likely recommend, according to Shein Australia reviews.

Positive Feedback

Customers cite cheap, affordable clothing and valued discounts and special offers.

Negative Feedback / Risk Areas

  • Frequent Shein Australia customer complaints about poor or unreachable customer service.
  • Repeated issues with refunds, delayed credits, and return processing.
  • Delivery and packaging problems, missing or misdirected parcels and tracking gaps.
  • Billing anomalies and unexpected charges; problems with account freezes and membership or subscription confusion.

Key Takeaways for Future Customers

  • Expect low prices but prepare for customer service hurdles when chasing refunds or exchanges.
  • Track parcels closely and confirm address details before ordering.
  • Keep documentation of returns and payments to support refund claims.
View full overview ›

Media from reviews

Shein Australia - Refund bank card not reading
Shein Australia - Refund bank card not reading - Image 2Shein Australia - Refund bank card not reading - Image 3Shein Australia - Why my parcel was sed back I am worriedShein Australia - Awurramara418@***.comShein Australia - Awurramara418@***.com - Image 2Shein Australia - Ive paid for 700$ items i want them sent!!!
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Show reviews that mention
order shein items address refund number parcel money delivery account
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Trent D Bil
map-marker Melbourne, Victoria

About refund slip for second return

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So far I have had 7 items to return. 4 are there, but I required a second return slip for the 3 items remaining. Getting in touch with anyone from there isn't easy.

View full review
Loss:
$260
Pros:
  • Good quality
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't use shein

Abbey W Ijk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Adelaide, South Australia

Awurramara418@***.com

Shein Australia - Awurramara418@***.com
Shein Australia - Awurramara418@***.com - Image 2

I want you guys to take the money back to my bank account cause I tried to get it but didnt work cause I tried buying but didnt get it i just want my money back to my account cause it didnt work thank you

View full review
Loss:
$160
Pros:
  • High heels both red
Cons:
  • High heels both red

Preferred solution: Full refund

User's recommendation: Abbey wurramara

Amanuel Bhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why my parcel was sed back I am worried

Shein Australia - Why my parcel was sed back I am worried

I am not happy about what happened to my parcel. It was sent to post office box 490, CR 3490, Victoria. Dawn Smith, 048805****.

View full review
Loss:
$40
Rick S Miq
map-marker Sydney, New South Wales

Dispute for items paid for and not received

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Shein Australia - Dispute for items paid for and not received

I have not been able to get anyone to talk to. Payment has been taken and no goods received; info of payment below.

Payment made and no refund into account??? Your info on this purchase is very different from the one on the same day.

I did not buy tickets. Price is very different from the sales price???

View full review
Pauline B Juq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Cardigan

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Shein Australia - Cardigan

I ordered a pearl cherry cardigan in the size I felt was correct. After going by their measurements, it is too small, and I have tried at least 6 emails that still go unanswered.

I wanted to send it back and order a larger size.

They are quick to take your money but hopeless to help when needed. It cost me over $28, and I feel I need a reply.

View full review
Loss:
$28
Pros:
  • Some of their items are very n8ce
Cons:
  • Measurements are not always accurate

Preferred solution: Full refund

User's recommendation: Be very careful before ordering clothing

Prabhjot K Odc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Wrong size clothes

Shein Australia - Wrong size clothes

My daughter has two sets of swim suits that are very, very small and do not fit her. Please return 2 items.

Thank you again.

View full review
Loss:
$20

Preferred solution: Full refund

Resolved
Joan R Ggg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perth, Western Australia

Resolved: Great product to hard to order

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I have tried several times to order products from Shein but its got so hard to do so,,,and when you eventually get through the order process its also hard once again to pay for those products really who would want to pay for someones elses goods really??? I have used Shein somemany times in the past but never had this problem ordering or paying for my order, ( what has happened)

View full review

User's recommendation: Great product but to hard to order and pay for ??

Renee W Zfg
map-marker Sydney, New South Wales

Ive paid for 700$ items i want them sent!!!

Shein Australia - Ive paid for 700$ items i want them sent!!!

I bought $700 worth of items, and they fraud-checked. I gave every ounce of evidence, and the items have been paid for, but they won't send the items!

View full review
Loss:
$704
Cons:
  • Are frauding me

Preferred solution: The items ive paid for

Debra T Nfi
map-marker Ballina, New South Wales

Can’t follow through with a return

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Shein Australia - Can’t follow through with a return

Your website or app site is consumer-unfriendly, and I am frustrated to the max. I want to return two items and got all the way to submit, and it said, 'Oops, sorry! Please help me; this has taken up half my day so far.' Ridiculous!

View full review
Madeleine G Jrq
map-marker Jordan Springs, New South Wales

Charged for something I didn’t order

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Shein Australia - Charged for something I didn’t order
Shein Australia - Charged for something I didn’t order - Image 2

Charged for something I didn't order. Message received saying it was delivered.

I didn't receive anything.

For $44.15 on the 20th of October. Credit card ending in 0073.

View full review
Loss:
$44
Pros:
  • Good products at good prices
Cons:
  • Can not get help and no customer care

Preferred solution: Refund.

Aida E Ypy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Orders missing from app

Shein Australia - Orders missing from app
Shein Australia - Orders missing from app - Image 2
Shein Australia - Orders missing from app - Image 3

Cannot find my order on Shein app. I received an email that they will refund 1 item and the rest will be delivered, but nothing is showing in the app about the order.

I paid $69.52 and refunded $15.96. The other items are not showing on my orders.

Can you please facilitate processing? Thank you.

View full review
Effie P Tbc
map-marker Sydney, New South Wales

Misdirected Parcel

Shein Australia - Misdirected Parcel

My parcel's address was incorrect and was delivered to the incorrect address. It is now in a post office in the city of Sydney, and I was informed by Australia Post that I would be unable to obtain it as my ID does not match the parcel's address. Please either refund me the cost of the goods or resend me another parcel to: 16 Countess St, Mosman 2088, Sydney, NSW, Australia.

View full review

Preferred solution: Full refund

Gitty Pcl
map-marker Sydney, New South Wales

Shirts to return they are wrong size

Shein Australia - Shirts to return they are wrong size

My fault I have lost weight and tops ane to big there is 7 of them and I really want to get the right size

View full review

User's recommendation: Good if I can make a return

Alison R Ode

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Adelaide, South Australia

Lve this company

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Unfortunately they have suspended my account and nobody will help me. I have tried contacting them for months now and no response, I can't change my password or even delete my account and start again and they are doing nothing to help me!!!

How on earth do I get to talk to a human being in this company???

View full review
Emel P
map-marker Perth, Western Australia

Urgent delıvery but tey dıdnt attend ıt

Shein Australia - Urgent delıvery but tey dıdnt attend ıt

I paıd for urgent delıvery 20dolars but they just made lıke a normal delıvery today ıs 8 days to ı ordered how ıs the urgent delıvery the ıtems at sıngapur now they charged to me 20 dolars but they dıd exactly normal delıvery ı want to get my money back 20 dolars because ıt ıs not urgent delıvery why ı pay ıt ?

View full review

Preferred solution: I want to get 20 dolars whıch ıs ı pay for urgent delıvery

User's recommendation: Not good

Joan R Ggg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perth, Western Australia

To Hard to Order

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I have tried 3 times to order my shoes in my cart but its its impossible I put my email address in then password which it accepts then I get code and try putting that in and it wont accept the code its a pain and to hard so my items can remain in my cart as I cant get to pay pal to buy them sorry Joan

View full review

User's recommendation: Great products but to hard to order

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